Returning orders

We sure hope that you are satisfied with your order and that you do not have to return it. If this is the case, we have provided clear information on this page regarding the return of your product. However, if you still have a question, do not hesitate and contact us.


How do I return my order?

  1. Download the return form, print it out and fill in your details. (Without a return form we cannot process your return).
  2. Pack the onesie preferably in its original packaging. If you don’t have one anymore, use another one.
  3. Return the package by PostNL or BPost to our P.O. Box address (address on the return form) and keep the proof of shipment.
  4. Once we receive the package, we will take care of it as soon as possible.
Download Return Form

How long does it take to return?

After receipt of the package it is possible to return the items and the return form within 15 days (attention: this is a provision that we are obliged to mention according to the law but we do not need to notify the return. You have 28 days to return). After that you have 15 days to return the package. The shipping costs are at your expense.

Here are some different options.

  • Return with refund of the amount of the onesie to your bank account.
  • Return with the option to choose another onesie

*The returned onesie must not have been worn and must be in new condition with no signs of wear and tear. However, you are allowed to try on the onesie. 


Warranty

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Legally speaking, you are obliged to report to us within two months of finding the defect. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.


Complaints

There is a possibility that something might happen which is not  according to plan. We recommend that you first disclose any complaints by mailing us at info@studentonesie.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via the Foundation ValuedShops/WebwinkelKeur (this applies for Dutch and/or Belgian customers only). As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission’s ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled elsewhere, you are free to file your complaint through the European Union platform.


Reflection period

You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. These costs are around 7,25 per package, check your carrier’s website for exact rates. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at info@onesiewonderland.eu We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.